Version: 1.0

This policy explains how CGX handles user disputes in a fast, fair, and transparent way. It applies to both Sellers and Investors across all integrated marketplaces.

1) Scope

1. Covers disputes involving Offers, payouts, returns/adjustments, fees, account actions, or platform access.

2. Seller–Investor disagreements tied to a specific Offer should first use the Offer’s Q&A and update tools; CGX adjudicates platform‑rule issues.

2) Core Principles

1. Evidence‑based decisions applied consistently.

2. Clear timelines and written outcomes.

3. Marketplace‑agnostic: same standards across channels.

3) Process & Timelines

1. File a Case (within 10 business days): Use “File a Dispute” on the Offer or email support@usccgx.com with Offer ID, timestamps, screenshots/logs, and a short narrative.

2. Acknowledgment (1 business day): We assign a case number and confirm what else is needed.

3. Evidence Window (≈ 5 business days): Parties submit documents/logs; we may request more.

4. Decision (≈ 10 business days after evidence close): We issue a written decision citing rules and evidence.

5. Appeal (optional, within 5 business days): Submit new or overlooked evidence. Final decision in ≈ 10 business days.

4) Interim Measures

1. Temporary administrative holds on certain payouts or reserve/holdback releases related to the Offer.

2. Offer pause/halt where material risk signals are present (feed loss, abnormal returns, suspected manipulation).

5) Remedies

1. Operational: pause/resume an Offer; adjust Reserve/Holdback; require remediation.

2. Economic: fee credits/adjustments as per posted rules; netting corrections; reimbursements.

3. Enforcement: warnings, listing limits, Offer removal, or account suspension for rule violations.

6) Escalation & Arbitration

1. Unresolved disputes proceed to individual, binding arbitration (small‑claims court carve‑out).

2. Governing law/jurisdiction: [Insert State], as permitted by law.

3. No class actions/class arbitrations. Each party bears its own costs unless the arbitrator decides otherwise.

4. Emergency relief: either party may seek temporary injunctive relief in court to prevent misuse, fraud, or platform abuse.

7) Contact

  • Support & Disputes: support@uscgx.com
  • Compliance: support@uscgx.com